POSITION SUMMARY

The Sales Specialists’ primary goal is to contribute to the maintenance of budgeted census levels in health care and transitional care.  The Specialist will contribute to sales of independent living and assisted living as needed.  The Skilled Care Sales Specialist is expected to represent Meadowlark Hills in Manhattan, its’ surrounding communities, and within the confines of Meadowlark Hills, giving presentations and attending sales fairs as needed.  Additionally, the Skilled Care Sales Specialist is responsible for implementing all Sales policies and procedures for health care and transitional care, including tours, follow ups, and move-in coordination.  The Specialist develops and maintains relationships with area hospitals, coordinates referrals with the Nursing Services Leader, and communicates vacancies and upcoming move-ins to Sales Leader. Additionally, the Skilled Care Sales Specialist assists in facilitating transitions on campus or from the Community, keeping an active record of daily activity in all seven health care households. 

ESSENTIAL JOB FUNCTIONS

• Assist in maintaining census and occupancy levels in the areas of health care and transitional care.
• Maintain confidentiality and keep detailed and accurate records of client information
• Identify and maintain customer service standards within the sales department
• Manage and give sales-related campus tours
• Participate in daily team meetings and weekly forecasting sessions
• Generate and follow up on sales leads (potential residents)
• Develop and maintain relationships with area and regional hospital social workers
• Travel to complete clinical nursing assessments (screens) as needed
• Follow set procedure to gather all information necessary to determine, along with the Nursing Services Leader, whether Meadowlark Hills will accept or decline a potential resident
• Maintain external relationships with community organizations and referral sources
• Assist in the management of the Passport Program, including: data entry, list maintenance, and distribution of communications
• Responsible and accountable for following Meadowlark Hills’ mission and values while maintaining our philosophy of person-directed care
• Develop constructive and cooperative relationships with others and maintain these relationships
• Encourage mutual trust, respect, and cooperation among team members
• Maintain adequate communication with team and team leader
• Support team members and team leader in meeting all job requirements, provide timely feedback, and actively participate in being a learning and teaching organization
• Participate in the development and implementation of policies and procedures in sales
• Support marketing efforts and special events

ADDITIONAL RESPONSIBILITIES

• Travel outside of the Manhattan Community as needed
• Stay current on all Nursing Licensure
• Assist with safe transitions
• External presentations
• Always promote Meadowlark Hills in a positive and professional manner
• Attend in-service training programs
• Responsible for performing other duties as assigned.

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employee is required to follow any other instructions and perform other assigned duties.

POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the qualifications, knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions/responsibilities.

Experience: 

Minimum of 3 years similar experience and/or education preferred.  Employee is expected to have acquired the necessary knowledge and skills to perform the job satisfactorily in accordance with current standards, guidelines and regulations of Meadowlark Hills.

Education: 

• Must have a high school diploma or GED
• Bachelor’s Degree preferred

Certification Requirements:

• Approved Meadowlark Hills driver (will obtain on-site)
• Current on all Nursing Guidelines and Requirements

Personal Skills:

• Ability to interact, work with and effectively communicate with people from diverse backgrounds
• Must exhibit patience when working with potential and current residents
• Strong observation skills
• Perform duties in a tactful and professional manner with a strong focus on person-directed care
• Ability to actively listen and engage in conversation, giving full attention to what others are saying, taking the time to understand the points being made and asking questions as appropriate
• Ability to think critically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems
• Ability to make appropriate judgments and decisions by considering relative costs and benefits of potential actions
• Ability to coordinate and adjust actions in relation to other’s actions
• Effectively manage one’s time and time with others
• Ability to focus on task-oriented and project-oriented activities for extended periods of time
• Ability to communicate proficiently, both oral and written communication
• Ability to organize and be organized
• Ability to work with technology
• Ability to manage projects, including the  planning and executing of programs
• Proficient customer service skills
• Ability to be flexible and adapt to new situations
• Willingness to continue to learn and seek improvement
• Ability to work within a team to complete goals

Financial Accountability: 

The Skilled Care Sales Specialist is responsible for making optimal use of all resources including time, while respecting residents’ and Meadowlark Hills’ property.

Working Environment:

The Skilled Care Sales Specialist works primarily in a climate controlled office setting with controlled lighting, temperature and air quality.  The position operates standard office equipment including, but not limited to computers, fax machines, copiers, printers, and telephones.  At times this position is required to partake in services or activities outdoors and/or off campus.

Physical Demands: 

This position requires physical activity and moderate movement throughout the work day in order to perform daily duties.  Requires the ability to stand, walk, push, pull, carry, move, bend, kneel, squat, reach, stretch, and lift objects; must use universal precautions in all situations.  Must be able to operate office equipment (phone, computer, printer, copier, fax machine, etc.), and various equipment and mobility devices (wheelchair, walker, gait belt, mechanical lift, etc.) used by/for residents.  These operations must be performed with normal visual range, acuity, color determination, and the ability to distinguish letters and numbers.  Good oral communication skills, the ability to speak clearly and the ability to listen attentively with appropriate hearing acuity are required.

Work Hours:

The Sales Specialist is a full-time salaried position.  Primary work days are Monday through Friday.  Hours may vary depending upon needs and current projects.  Sales staff often work irregular hours since they must be available when potential residents want a tour and are on an on-call subject to emergency call outs on short notice.

Employment Application

If you are interested in working at Meadowlark Hills, please fill out our online application. Submit your cover letter, and resume to: hrteam@meadowlark.org