Ask Annie!

By Annie Peace on April 23, 2015

Q: How often do we check alarm pull cords?

Great question! We are fortunate to have wonderful technology and support staff for our call system. The technology checks itself every four hours. The pull cords and personal responders send a signal to the server that receives calls and sends a page every 240 minutes to verify the technology is still functioning and communicating. Additionally it checks the battery life of the devices. In the event a pull cord or personal responder fails a test and the signal is not detected, a page is sent so that the device can be serviced. The system works the same for monitoring the life of the battery, if the battery is low the staff receive a page to alert them to service the device. The Information Technology team is alerted for this system any time service is needed. Thank you for your question and please keep them coming.